Our Strength is in the Power of Our Collective.

Customer experience is your key differentiator and sales driver.

Strategic blue print to driving global consistency in workplace design.

5 tips to improve your customer experience. Improving customer experience will improve your sales and you customer retention.

We are proud to announce the release of our annual customer experience (CX) insights survey.

So, let’s take a moment to step back and talk about where you are right now – and what you need to do next – to be ready for 2025.

We believe in the power of the collective and in the power of intentional, data-driven decision making.

We look forward to hearing from you and sharing the insights with you once you have completed the 2024 4xi CX Survey.

Becoming a commodity is a business death sentence in today’s evolving economy.  It not only relegates you to competing on price alone...

I love Halloween – and I love Customer Experience (CX) even more. In the world of CX we often find valuable lessons in unexpected places....

I believe in the power of positivity and optimism. Not naïve, hope that everything turns out okay and close my eyes, positivity. But...

With all due respect to movie classic The Godfather, the line “It’s not personal, It’s strictly business” isn’t the best approach in...

Barbara Boden, Managing Partner and co-founder, and Ann McNally from boutique advisory firm 4xi Global Consulting, share their insights...

Today’s journey of experience is ever evolving and that is what makes it such an opportunity for differentiation. As we continue to move...