Our Strength is in the Power of Our Collective.

In this episode of Ignite Your Service Customer Experience Academy, 4xi's Chief Customer Experience Officer, Tony Johnson talks CX with...

In times when a regular strategy just won’t do, organizations need to connect with the core of who they are and what sets them apart. Can...

Never in the history of humankind has there been a more pressing need to drive change in behaviors that protect our environment and...

Many organizations large and small can get lost when it comes to strategic partnerships and growth. Understanding your core strengths,...

Without the ability to see what is happening within your business there is no way to anticipate opportunities and drive success. Customer...

In a quandary about how to attract, retain, and engage with your customers? Are you looking for strategies that get you the results you...

Saying thank you always goes such a long way, and now, more than ever before. For many, isolation at home and away from colleagues, often...

Perhaps you’ve heard the saying that "employees don’t leave companies - they leave their boss”. I tend to believe this is true in most...

For most organizations, the first point of contact with clients and prospects is either through the website or for those wanting to know...

According to the 2021 Global State of Hospitality Industry Report conducted by Lightspeed, half of restaurant operators are planning to...

4xi is delighted to welcome industry veteran and strategic partnership and growth leader, Ed Snowden to the team. Ed brings over 40 years...

Tony Johnson is 4xi's Chief Experience Officer in Residence. He is a world recognized Customer Experience thought leader, a master...

Katrina Miner is Associate Consultant, Strategic Marketing and Customer Success at 4xi Global Consulting & Solutions. In this first of...

What is the value of a Global Operating Model to support your Amenities? As global organizations review their services and try to create...

DISRUPT MAGAZINE: EXECUTIVE VOICE 9/8/2021 Simon Elliot is Managing Partner and co-founder of boutique consulting firm 4xi Global...

This edition of 4xi Industry Insights goes through the differences between Insourcing and Outsourcing, the Pros and Cons, and the...

Tony Johnson is 4xi's Chief Experience Officer in Residence, thought leader and groundbreaker in the world of customer experience,...

An article by Peter Roles, Global Remote Site Consultant at 4xi Global Consulting & Solutions. Peter has over 35 years in the industry...

I wonder if you can name the top 10 highest grossing films of all time? I couldn't until I Googled it! With Avatar in number one place, a...

There's plenty of research that tells us one of the most common client criticisms today is the perceived lack of proactive innovation,...