Our Strength is in the Power of Our Collective.

What does it mean to pass or fail? Impress or disappoint? Be number one or second choice? - it takes vision, a supra focus on attention...

Customer Friction. Consumer Churn. Journey Mapping. Customer Persona. These terms are bandied about the Customer Experience (CX)...

4xi's newest Innovation Partner, Unisyn, wins the award for "Most Innovative or Forward Thinking Product/Service" from the Society For...

Global uncertainty, rapid change, and growing pressures seem to characterize our situation today, but a tremendous uptick in ‘new’ foods...

Why unlearning familiar rituals holds key to a smarter workplace. To mark the launch of their new book Unworking, WORKTECH founders...

Experience Matters! is an important tagline because it really does matter! 4xi's Evolving Experiences© practice focuses on the Human...

Formula One racing conjures up images of whining engines, and brightly colored, low-to-the-ground expensive cars. We watch as...

Real Flow: Break the Burnout Cycle and Unlock High Performance in the New World of Work: Your organization is capable of higher...

Trees are givers of shade and coolness on a hot and sunny day; home to birds, creatures, and insects of every kind; trees are the heroes...

There has never been a time where the importance of visibility to dispersed operations, enhanced insights and data, operational...

Therese Garner Service Excellence & Guest Experience 4xi Global Consulting & Solutions Once people know what I do for work, the most...

Best practice, as an expression, is a bit of an umbrella term, and any practice can be deemed ‘best’ if it suits a process, policy, or...

Many organizations are under-resourced and have been hesitant to replace, back-fill, or take on additional headcount and cost in the...

Communication is one of the most complicated, multi-faceted, and yet crucial components of how we interact with others around us. Our...

During a recent client call, I was asked, “Where did all the people go?”. In context, they were referring to the drastic shortage of...

Conceivably the dullest of structures are often those that help us the most. The humble routine is boring, tiresome, predictable, and...

Did you know that we consume the equivalent weight of a credit card of plastic every week through the water we drink, food, and air we...

The value of tangible and intangible assets is often part of the valuation of a company. Take the overall value of a company minus the...

There have been phenomena and new terms that have come out over the past three years. Who would have thought that the world of work could...

On a recent trip, I had the pleasure to experience MINT by JetBlue and the TWA hotel at John F Kennedy Airport, New York, the only...