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Benchmarking: How do I compare to others?
If you want to know how you compare, then, you need to compare yourself against your peers. What is benchmarking and why it matters in...
Ann McNally
Apr 19, 20235 min read
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Customer Service Academy Podcast with 4xi's Barbara Boden and Ann McNally
Barbara Boden, Managing Partner and co-founder, and Ann McNally from boutique advisory firm 4xi Global Consulting, share their insights...
4xi Global Consulting
Feb 26, 20233 min read
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It Takes a Village: Managing Corporate 'Soft Services'
We all know that the saying, “it takes a village”, mostly refers to raising kids, and is often viewed as the softer side of the...
4xi Global Consulting
Jul 12, 20225 min read
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