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Ann McNally
Apr 19, 20235 min read
Benchmarking: How do I compare to others?
If you want to know how you compare, then, you need to compare yourself against your peers. What is benchmarking and why it matters in...
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4xi Global Consulting
Feb 26, 20233 min read
Customer Service Academy Podcast with 4xi's Barbara Boden and Ann McNally
Barbara Boden, Managing Partner and co-founder, and Ann McNally from boutique advisory firm 4xi Global Consulting, share their insights...
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4xi Global Consulting
Jul 12, 20225 min read
It Takes a Village: Managing Corporate 'Soft Services'
We all know that the saying, “it takes a village”, mostly refers to raising kids, and is often viewed as the softer side of the...
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