Customer Experience | 4xi Global

8 hours ago3 min read

The Recipe for Restaurant Success: A Critique Worth Savoring

A restaurant review in the style of Anton Ego (Ratatouille).

Nov 145 min read

Insights To Action: Make Your CX Data Work For You

We believe in the power of the collective and in the power of intentional, data-driven decision making.

May 75 min read

Unlocking Hospitality: EX = CX

Becoming a commodity is a business death sentence in today’s evolving economy. It not only relegates you to competing on price alone...

Oct 30, 20235 min read

Unmasking Customer Experience (CX)

I love Halloween – and I love Customer Experience (CX) even more. In the world of CX we often find valuable lessons in unexpected places....

Sep 12, 20236 min read

Positivity is Contagious

I believe in the power of positivity and optimism. Not naïve, hope that everything turns out okay and close my eyes, positivity. But...

May 8, 20235 min read

Be a CX Powerhouse Through Personalization

With all due respect to movie classic The Godfather, the line “It’s not personal, It’s strictly business” isn’t the best approach in...

Aug 27, 20222 min read

The Trip: SFO to JFK and the TWA Hotel

On a recent trip, I had the pleasure to experience MINT by JetBlue and the TWA hotel at John F Kennedy Airport, New York, the only...

Jul 11, 20222 min read

4xi Global Consulting & Solutions is a boutique advisory firm focused on advancing the Human Experience (HX) in the away-from-home...

Jun 4, 20222 min read

Human Experience (HX) is the new currency of business. 4xi launches Evolving Experiences© - we believe in the power of human potential....

May 27, 20222 min read

Better Together: CXO, Tony Johnson Joins 4xi's Advisory Council

Better Together: at 4xi Global Consulting and Solutions, we are inspired by the power of the collective and the innovation that brings to...