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Make Experience Your Competitive Advantage
Customer experience is your key differentiator and sales driver.
Tony Johnson
2 days ago4 min read
52 views
1 comment


Igniting Evolution: What is Your Plan
So, let’s take a moment to step back and talk about where you are right now – and what you need to do next – to be ready for 2025.
Tony Johnson
Dec 26, 20248 min read
85 views
0 comments


Unlocking Hospitality: EX = CX
Becoming a commodity is a business death sentence in today’s evolving economy. It not only relegates you to competing on price alone...
Tony Johnson
May 7, 20245 min read
147 views
0 comments


Positivity is Contagious
I believe in the power of positivity and optimism. Not naïve, hope that everything turns out okay and close my eyes, positivity. But...
Tony Johnson
Sep 12, 20236 min read
131 views
0 comments


Be a CX Powerhouse Through Personalization
With all due respect to movie classic The Godfather, the line “It’s not personal, It’s strictly business” isn’t the best approach in...
Tony Johnson
May 8, 20235 min read
122 views
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Customer Service Academy Podcast with 4xi's Barbara Boden and Ann McNally
Barbara Boden, Managing Partner and co-founder, and Ann McNally from boutique advisory firm 4xi Global Consulting, share their insights...
4xi Global Consulting
Feb 26, 20233 min read
136 views
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The Great Resignation: Where did all the People Go?
During a recent client call, I was asked, “Where did all the people go?”. In context, they were referring to the drastic shortage of...
Simon Elliot
Sep 10, 20223 min read
219 views
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4xi's Evolving Experiences© Employee (EX) and Customer Experience (CX) Strategy
4xi Global Consulting & Solutions is a boutique advisory firm focused on advancing the Human Experience (HX) in the away-from-home...
Tony Johnson
Jul 11, 20222 min read
90 views
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The Spirit of 4xi: Cocktail Time?
At 4xi we believe in the spirit of entrepreneurship, freedom of expression, creativity, trying new things, and new directions. We’re...
Tony Johnson
Jun 17, 20224 min read
49 views
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4xiInsightsIn5: Meet me at the corner of Poirot and Columbo
Coaching and leading are most often about asking the right questions and about tenacity when it comes to understanding. This kind of...
Tony Johnson
Jun 10, 20225 min read
178 views
1 comment


4xi Launch Evolving Experiences©: The Power of Human Potential
Human Experience (HX) is the new currency of business. 4xi launches Evolving Experiences© - we believe in the power of human potential....
4xi Global Consulting
Jun 4, 20222 min read
85 views
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Better Together: CXO, Tony Johnson Joins 4xi's Advisory Council
Better Together: at 4xi Global Consulting and Solutions, we are inspired by the power of the collective and the innovation that brings to...
4xi Global Consulting
May 27, 20222 min read
88 views
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