Tony Johnson | 4xi Global

May 75 min read

Unlocking Hospitality: EX = CX

Becoming a commodity is a business death sentence in today’s evolving economy. It not only relegates you to competing on price alone...

Sep 12, 20236 min read

Positivity is Contagious

I believe in the power of positivity and optimism. Not naïve, hope that everything turns out okay and close my eyes, positivity. But...

May 8, 20235 min read

Be a CX Powerhouse Through Personalization

With all due respect to movie classic The Godfather, the line “It’s not personal, It’s strictly business” isn’t the best approach in...

Feb 26, 20233 min read

Customer Service Academy Podcast with 4xi's Barbara Boden and Ann McNally

Barbara Boden, Managing Partner and co-founder, and Ann McNally from boutique advisory firm 4xi Global Consulting, share their insights...

Sep 10, 20223 min read

The Great Resignation: Where did all the People Go?

During a recent client call, I was asked, “Where did all the people go?”. In context, they were referring to the drastic shortage of...

Jul 11, 20222 min read

4xi's Evolving Experiences© Employee (EX) and Customer Experience (CX) Strategy

4xi Global Consulting & Solutions is a boutique advisory firm focused on advancing the Human Experience (HX) in the away-from-home...

Jun 17, 20224 min read

The Spirit of 4xi: Cocktail Time?

At 4xi we believe in the spirit of entrepreneurship, freedom of expression, creativity, trying new things, and new directions. We’re...

Jun 10, 20225 min read

4xiInsightsIn5: Meet me at the corner of Poirot and Columbo

Coaching and leading are most often about asking the right questions and about tenacity when it comes to understanding. This kind of...

Jun 4, 20222 min read

Human Experience (HX) is the new currency of business. 4xi launches Evolving Experiences© - we believe in the power of human potential....

May 27, 20222 min read

Better Together: CXO, Tony Johnson Joins 4xi's Advisory Council

Better Together: at 4xi Global Consulting and Solutions, we are inspired by the power of the collective and the innovation that brings to...